Amaya Maxi Linen Dress Pink with Embroidery

Linen Care Guide: Preserving Color and Quality

Linen clothing exudes timeless elegance and comfort, but proper care is essential to maintain its quality and longevity. Follow these simple guidelines to ensure your linen garments remain fresh and pristine for years to come:

Read the Label

Always check the care label on your linen clothing for specific instructions from the manufacturer. Different blends and finishes may require slightly different care methods.

Hand Washing

For delicate linen items or those labeled as hand wash only, gently wash them by hand in a basin or sink filled with cold or lukewarm water. Use a mild, non-chlorine detergent to preserve the garment's color, and agitate the water gently to avoid excessive friction.

Gentle Washing Machine Cycle

If machine washing is preferred, use a gentle cycle with cold or lukewarm water. Use a mild, non-chlorine detergent to preserve the garment's color. Place your linen garments in a mesh laundry bag to minimize agitation and protect them from snagging or stretching.

Avoid Overcrowding

To prevent wrinkles and ensure thorough cleaning, avoid overcrowding the washing machine or basin when laundering linen items.

Professional / Dry Cleaning

For stubborn stains or extensive cleaning, for the items marked with "DRY CLEANING ONLY" consider taking your linen garments to a professional dry cleaner experienced in handling natural fibers. Dry cleaning can be a safe option for linen garments with intricate details or embellishments, as it reduces the risk of shrinkage and preserves the fabric's integrity.

Air Dry

After washing, reshape your linen garments and hang them to dry in a well-ventilated area away from direct sunlight. Avoid using the dryer, as high heat can shrink or weaken the fabric.

Ironing

For a crisp, polished look, iron your linen clothing while it is still slightly damp. Use a medium to high heat setting and steam to remove wrinkles effectively. Alternatively, embrace the natural texture of linen by allowing it to air dry and wear it with a relaxed, casual vibe.

Storage

Store your linen garments in a cool, dry place to prevent mildew and discoloration. Avoid hanging linen items in plastic bags or containers, as this can trap moisture and lead to musty odors.

Stain Removal

Deal with stains promptly by spot-treating them with a mild detergent or stain remover before washing. Avoid using bleach or harsh chemicals, as they can weaken the fabric and cause discoloration.

Avoid Wrinkle Sprays

While it may be tempting to use wrinkle-releasing sprays, these products can leave residues on linen fabric and affect its natural texture. Instead, embrace the wrinkles as part of linen's charm, or opt for gentle ironing to smooth out any creases.

By following these care guidelines, you can enjoy your linen clothing season after season, maintaining its softness, breathability, and luxurious appearance. With proper care, your linen wardrobe staples will continue to delight and inspire for years to come

Shipping Policy

Thank you for choosing Authentica World! Here’s everything you need to know about our shipping process:

Order Processing

All orders are shipped within 2 business days from our warehouse in Dubai. Please note that processing times may be longer during holidays, product launches, limited-edition releases, and promotions.

Shipping Options

We offer the following shipping options:

• Quiqup courier (domestic delivery)

• UAE: 2-3 Business Days – FREE
  
  

• DHL EXPRESS (international deliveries)

• GCC: 2-3 Business Days – AED 106

• Europe: 4-8 Business Days – AED 120

• Rest of the World: 4-10 Business Days – AED 120

• FREE worldwide delivery on orders over 1200 AED / 330 USD

Please keep in mind that estimated delivery times are guidelines and may be affected by payment authorization, customs clearance, or other unforeseen circumstances.

Order Cancellations

Unfortunately, we cannot accept cancellations once an order has been dispatched. If a shipment is undeliverable due to reasons such as refusal to pay import taxes, incorrect addresses, or multiple failed delivery attempts, the package may be abandoned at the recipient’s expense. We also cannot be held responsible for lost or stolen packages.

Taxes & Duties

We ship all items delivery duty unpaid (DDU). This means that international packages may be subject to local taxes, customs duties, and fees imposed by the destination country, known as Import Fees. These charges are not included in the order total and are the responsibility of the recipient.

If you choose to refuse a shipment from Authentica World, you will be responsible for the original purchase price, shipping charges, any incurred Import Fees, and the cost of returning the package.

Acknowledgment

By placing an order, you acknowledge and accept these shipping terms. If you have any questions or need assistance, please don’t hesitate to reach out to us at info@authenticaworld.com.

Thank you for your understanding and support!

Return & Exchange Policy

At Authentica World, we want you to be completely satisfied with your purchase. Here’s everything you need to know about our return and exchange process:

15-Day Return/Exchange Window

You have 15 calendar days from the date you receive your item to request an exchange or return. Unfortunately, we cannot accept requests outside of this time frame.

Full Price Orders

If you change your mind for any reason, you can return your item(s) for a full refund of the item’s value within 15 calendar days of delivery. Simply send your items back to our warehouse in Dubai, UAE.

Sale Items

Please note that items purchased on sale or during promotions are final sale and cannot be returned or exchanged unless they are faulty. If you receive a faulty item, please notify us within 5 calendar days, and provide proof of the issue.

Return Process

To ensure your return is processed smoothly:

• Items must be returned from the same country to which they were delivered.

• Showroom purchases can only be returned from locations within the UAE; we cannot accept overseas returns for these items.

• Please request a return before sending items back; items sent without prior approval will not be accepted.

Condition for Returns:

• Items must be unworn, unaltered, unwashed, and in sellable condition.

• A receipt or proof of purchase is required.

Important Notes:

• Original shipping charges are non-refundable.

• Customers are responsible for shipping and any import customs fees for returned items.

• Authentica World is not responsible for lost returns.

To Start a Return

Please contact us at info@authenticaworld.com with your return request, including a clear reason and any supporting photos or videos. If approved, we’ll provide you with instructions for returning your item.

We will arrange the return through DHL express courier. The return shipping cost can be deducted from your refund or paid directly to DHL by you.

Return Address: Villa 15, 22A St., Jumeirah 2, Dubai, United Arab Emirates.

Damages and Issues

Please inspect your order upon arrival. If you receive a defective or damaged item, or the wrong item, contact us immediately so we can address the issue.

Exchanges

For the quickest way to get a new item, return the original item and make a separate purchase once the return is accepted. Please remember that original shipping charges are non-refundable, and you will be responsible for return shipping costs.

Refunds

Refunds are processed after we receive and approve your returned items. This typically occurs within 3-5 working days. We will issue a refund for the full value of undamaged items returned (excluding applicable shipping and customs fees).

Refunds will be processed via:

• Bank transfer to your credit/debit card.

• Store credit for Cash on Delivery payments.

• According to the vendor’s terms if paid using Tabby.

Please allow 5-7 working days for the refund to reach your account, depending on your bank's processing times.

By placing an order, you acknowledge and accept these terms. If you have any questions or need assistance, feel free to reach out to us at info@authenticaworld.com.

Thank you for shopping with us!